Surga5000 Terms and Conditions – Platform Usage Guidelines

This Terms and Conditions document ("Terms") governs your use of the website, mobile app and all services provided by surga5000 ("Platform", "we", "surga5000"). These Terms form a legally binding agreement between you ("User", "Player") and surga5000. Before using any part of our platform, you are required to read, understand and agree to all provisions contained in this document. If you do not agree with any of the terms herein, please discontinue use of the platform immediately.

Surga5000 reserves the right to update these Terms at any time. Changes take effect immediately upon publication on this website. It is your responsibility to review these Terms periodically.

1. Acceptance of Terms of Use

By accessing or using the surga5000 platform, you confirm that:

• You have read, understood and agreed to be fully bound by these Terms and Conditions.
• You agree to comply with all laws and regulations applicable to the use of online services in your place of residence.
• You acknowledge that online gambling may be illegal in certain jurisdictions, and you are solely responsible for ensuring that your use of the surga5000 platform is lawful in your location.
• Surga5000 reserves the right to deny access to any individual who does not meet the specified eligibility requirements without any obligation to provide an explanation.

2. Eligibility and Age Restrictions

To use the surga5000 platform, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age or have reached the legal age of majority under the laws of your jurisdiction, whichever is higher.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Not a surga5000 employee: surga5000 employees, their immediate family members and surga5000 business partners are not permitted to open an account or play on the platform.
• Account not exempted: Individuals who have registered under any gambling self-exclusion program are not permitted to use the platform.
• One account per individual: Each individual is permitted to hold only one active account at surga5000 at any given time.

3. Account Registration and Management

When registering a surga5000 account, you agree to:

• Providing accurate, up-to-date, and complete personal information including your full name, date of birth, email address, and valid phone number.
• Updating your account information promptly whenever any changes occur.
• Not registering using a false identity, alias, or another person's information without authorisation.
• Not transferring, selling, or sharing your account with any third party under any circumstances.
• Submitting the identity verification (KYC) documents requested by the surga5000 team within the specified timeframe.

Surga5000 reserves the right to suspend, restrict, or terminate any account found to contain false or inaccurate information without prior notice. Any balance remaining in such an account may be forfeited subject to the outcome of an investigation.

4. Deposits and Fund Withdrawals

Surga5000 offers a variety of secure and convenient payment methods for Malaysian players:

• Deposit: All deposits are processed through supported payment channels including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and cryptocurrency. Deposits are processed in real time.
• Minimum deposit limit: The minimum deposit limit is RM 10 for most payment methods. This limit is subject to change in accordance with platform updates.
• Withdrawal: Withdrawal requests will be processed within 1–3 business days after identity verification is successfully completed. Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal limit: Daily and weekly withdrawal limits apply according to your account level and VIP status. VIP players enjoy higher withdrawal limits.
• KYC Verification: Your first withdrawal or any withdrawal exceeding a certain amount requires full identity verification before processing.
• No hidden fees: surga5000 does not charge any processing fees for standard deposits and withdrawals. However, third-party payment providers may apply their own charges.

Funds deposited into a surga5000 account may only be used for wagering purposes within the platform. surga5000 reserves the right to request verification of the source of funds if any suspicious transactions are detected.

5. Bonuses, Promotions and Special Offers

All bonuses and promotions offered by surga5000 are subject to the following conditions:

• Wagering requirement (rollover): All bonuses carry a minimum wagering requirement that must be met before any withdrawal is permitted. Wagering requirements vary by bonus type — please review the specific terms of each promotion.
• One bonus per individual: Each promotion may only be claimed once per individual, IP address, device, or household.
• Validity period: All bonuses have a stated validity period. Bonuses that expire without fulfilling the wagering requirements will be automatically forfeited.
• Bonus game limit: Some bonuses are only valid for specific game categories. Using a bonus on ineligible games may result in the bonus and any associated wins being voided.
• Bonus abuse: surga5000 reserves the right to void bonuses and withhold withdrawals if there is evidence of bonus abuse or fraudulent activity.

6. Wagering and Game Rules

All wagering activity on the surga5000 platform is subject to the following rules:

• All game outcomes generated by a certified random number generator (RNG) are final and cannot be disputed.
• In the event of a technical error, system disruption or incorrect result, surga5000 reserves the right to void the relevant bets and refund the wagered amount to the player.
• Bets that have been confirmed and accepted by the system cannot be cancelled by the player without explicit approval from surga5000.
• Surga5000 reserves the right to limit bet amounts, withdraw odds offers, or close accounts if there is evidence of system exploitation or unauthorised betting strategies.
• The use of bots, automated software, algorithms, or any third-party tools to assist with wagering is strictly prohibited and may result in immediate account suspension.

7. Prohibitions and Prohibited Activities

The following activities are strictly prohibited on the surga5000 platform and may result in immediate account termination and legal action:

• Opening more than one account (duplicate accounts) using the same or different identities.
• Using the platform for any money laundering or illicit financing activities.
• Colluding with other players to exploit system or game vulnerabilities.
• Using third-party software, automated bots, or any tools that provide an unfair advantage in games.
• Committing any form of fraud, document forgery, or providing misleading information to surga5000.
• Systematically abusing the bonus or promotion system for profit without genuine intent to play (bonus abuse).
• Using another person's credit card or payment account without valid authorisation.

8. Account Security and Password

You are solely responsible for maintaining the security of your surga5000 account. This includes:

• Ensuring your password is strong, unique, and not shared with anyone, including family members.
• Enabling two-factor authentication (2FA) for an extra layer of security — this feature is available and strongly recommended for all players.
• Report any suspicious access or activity in your account to the surga5000 support team immediately.
• Not using unsecured public Wi-Fi networks to access your surga5000 account.
• Log out of your account after every session, especially when using a shared device.

Surga5000 shall not be held liable for any losses arising from a player's negligence in maintaining the security of their account.

9. Account Suspension and Termination

Surga5000 reserves the right to suspend, restrict, or terminate any player's account in the following situations:

• Violation of any provision within these Terms and Conditions.
• Suspicion or evidence of fraudulent activity, money laundering, or system exploitation.
• Failure to provide the requested identity verification (KYC) documents within the specified timeframe.
• Requests from relevant regulatory authorities or law enforcement agencies.
• At the player's own request for self-exclusion or responsible gaming limits.

In the event of account termination due to a breach of terms, surga5000 reserves the right to hold the account balance while an investigation is conducted. Any valid balance will be returned upon completion of the investigation, subject to surga5000's decision.

10. Limitation of Liability

To the extent permitted by applicable law, surga5000 is not liable for:

• Financial losses incurred as a result of wagering activity on the platform.
• Platform disruption or unavailability due to maintenance, system updates or events beyond our control.
• Any decisions made by the player based on information obtained from the platform or third parties.
• Indirect, incidental, special or consequential losses arising from the use of the surga5000 platform.

Surga5000 provides its platform and services "as is" without any warranties, express or implied, except as specifically stated in these Terms.

11. Privacy and Data Protection

The collection, storage, and use of your personal data by surga5000 is governed by our separate Privacy Policy. By using the surga5000 platform, you agree to:

• The collection and processing of your personal data for platform operations, identity verification, and regulatory compliance purposes.
• The use of cookies and similar tracking technologies to enhance the user experience and for analytical purposes.
• Account-related communications, promotions and service updates via email or other communication channels you have provided.

For complete information on how we handle your data, please refer to surga5000 Privacy Policy.

12. Amendment of Terms and Applicable Law

Surga5000 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this website. It is your responsibility to review these Terms periodically.

• Continued use of the surga5000 platform following any changes to the terms constitutes full acceptance of the amended terms.
• These Terms and Conditions are governed by the laws of the jurisdiction in which surga5000 is registered and operates.
• Any dispute arising from or relating to these Terms will be resolved through arbitration or legal proceedings in the relevant jurisdiction.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the surga5000 customer support team via the platform's live chat or email, available 24/7.